Hello Families and Swimmers!
Below are some of the ways we’ve adapted the facility to allow for a safe and enjoyable lesson experience for all of our families and staff.
Please note: Making Waves is continuously updating its safety measures in line with government and health regulations, so you may see additional precautions being implemented or existing protocols modified.
Questions? Give us a call or send us an email! We’ll be happy to assist you!
Reopening Frequently Asked Questions
Does Making Waves require proof of vaccination from patrons?
All individuals coming to all Making Waves Swim School locations are required to provide proof of full vaccination that has been administered at least 14 days prior to arrival. A checkpoint is set up at the entrance to each of our facilities where proof of vaccination along with photo ID will need to be presented upon entering for all individuals 12 years of age and up.
According to Ontario regulation individuals who cannot receive the vaccine due to medical exemptions will be permitted entry with a doctor’s note until recognized medical exemptions can be integrated as part of a digital vaccine certificate. Children who are 11 years of age and younger and unable to be vaccinated will also be exempted from these requirements.
What are the rules regarding face masks?
Masks are mandatory for all adults entering the facility and must be worn at all times. No exceptions.
Swimmers age 5 and above are required to wear non-medical or cloth masks while inside the facility other than during lesson time. No exceptions.
All staff are required to wear masks. Face shields will be provided for all coaching staff who are regularly in close contact with swimmers while in the water.
For Parent & Tot classes, all adults must wear a face mask in the facility until they are entering the pool, where they can be removed during the lesson period. After the lesson is finished, adults must put their mask back on before moving off deck, and it must remain on until exiting the building. No exceptions.
Disposable masks will be available upon entry for those who do not have one.
Please refrain from bringing any food or drink into the facility so masks can remain on at all times.
If you are unable to wear a mask, we kindly ask that you do not enter the facility. Thank you.
What can I expect to see differently at the Making Waves locations?
Below is a list of the steps we have taken to keep physical distance and avoid congestion.
- All adults (including staff) and swimmers age 5 and above that are entering a Making Waves facility will be required to wear something that protects their mouth and nose. Anyone who does not have something to cover their mouth and nose will have the opportunity to use one of the provided disposable masks at the front sanitization station.
- Making Waves will be mandating self-assessment health screening checks online for all adults and swimmers 12 years of age and older who are scheduled to attend that day.
- Reception desks will be equipped with protective acrylic barriers.
- Lesson areas where social distancing is more of a challenge will also be equipped with protective acrylic barriers.
- Coaches in the water with swimmers will be wearing face shields. Our goal is to maintain Making Waves’ commitment to creating a warm and fun environment while also keeping your children and our valued staff safe.
- Please bring your own goggles. For the time being, we will no longer let children borrow goggles. For your convenience, we will have goggles for sale at the reception desk.
What is Making Waves doing to keep the schools clean?
The facility will be wiped down throughout the day as swim families come and go every 30 minutes, including high traffic areas and all door handles, tables, chairs, toilets, etc.
Disinfecting wipes will be available throughout the facility and in changing areas.
Additional deep cleans will be utilized as needed or recommended.
Toys have been put away to prevent the spread of germs and play areas have been temporarily closed.
Hand sanitizer will remain available at all locations and will be mandatory upon entry.
What can I do to keep the schools a safe place for me and my family?
If you have visited a Making Waves Swim School and have come in close contact with anyone who has experienced Covid-19 symptoms, we ask that you please notify the school immediately before returning. You may be asked to obtain medical clearance before returning to the swim school.
Any individual with a suspected or confirmed case of Covid-19 is asked to notify us and remain out of the swim school until receiving medical clearance to return. This includes all siblings and family members.
If you have traveled outside of the country or been in contact with anyone who has, or with anyone who has been diagnosed with Covid-19 or any flu-like virus, please consult the most current government regulations before returning to the swim school.
In general, if you are sick or exhibiting symptoms of any illness, we ask that you fully recover before returning to the swim school.
NOTE: Showering before lessons also helps to remove sweat, lotions, bacteria and organic matter before entering the pool. Please shower before lessons.
Making Waves is continuously updating its safety measures so you may see additional precautions being implemented or existing protocols modified.
What steps does Making Waves take to properly maintain their pools?
Providing a safe and clean environment is why Making Waves Swim School has always invested heavily in the infrastructure of our pools. In addition to the appropriate use of chlorine, each pool has a high-quality UV water purification system that keeps the water clean. When water is pumped through our UV system, ultraviolet light rays kill dangerous germs and inactivates viruses.
Making Waves’ air filtration systems continuously expel stale air from the pool room and replace it with 100% ambient, fresh air.
Our dehumidifiers have features like antimicrobial filters and controls that enable us to maintain healthy humidity levels that reduce the survival of bacteria and viruses.
Making Waves Swim Schools are equipped with state-of-the-art equipment that monitors pool chemicals electronically and, in addition, we perform scheduled and documented manual water tests throughout the day to maintain healthy and balanced pools.
Making Waves pools are permitted by the governing Health Departments and are periodically inspected without notice by local authorities.
Making Waves pools are some of the cleanest and safest places for your children and our coaches.
Can I request a Coach who is vaccinated?
Due to privacy regulations, we are unable to share the vaccination status of our staff. All our staff are vaccinated unless they have provided recognized proof of a medical exemption.
Can I drop my child off at swimming lessons?
Any swimmer under the age of 12 must be accompanied inside the facility before and after their lesson by a designated guardian who is at least 16 years of age.