FAQs

Are you new to Making Waves? Is it your child’s first lesson? Even if you have been ‘making waves’ with us for a while you may have questions. Below you’ll find answers to some of the most commonly asked questions.  Don’t see what you’re looking for? Just give us a call – we’re always here to help.




 

Frequently Asked Questions

  • Why do your programs cost what they do?

    You may be curious to know what our programs cost and why they may cost more than other programs you have seen. For starters, heating our warm water pools, which make swimming more enjoyable for our students, has higher energy demands than traditionally colder pools found in community recreation centres. Second, and key to your child’s enjoyment, progress, and success, is our highly and frequently trained, and competitively paid staff. And last but certainly not least, are our cutting edge water sanitation methods that ensure your children are always swimming in a safe and clean environment. We should also add that MWSS swimmers often progress more quickly than other swimmers. This means your child’s lessons will actually cost you less in the long run!

  • Do you cancel lessons due to bad weather?

    We’re in Canada eh! Rain, sleet, or snow we are probably open. If you’re still not sure, check our Facebook page for any immediate updates and instructions. We follow the lead of the local Parks and Recreation Department. If they are open, then we are too – and they are rarely closed!

  • Can I sit on the pool deck to watch?

    The big glass wall at our facilities is not a barrier! On the contrary, it is there to allow you to watch your children in a comfortable environment while they enjoy their lessons in our warm pools! We encourage you to sit on the benches or chairs where provided on the pool deck. If you have a question or a comment please feel free to speak to your Head Instructor.

  • Does my child need to wear a swim diaper?

    Please help us prevent a pool fouling which causes a temporary pool closure. Two swim diapers with a snug fit around the legs and waist are REQUIRED for all swimmers under 36 months, as well as older children who are not fully potty-trained. Layer 1 can be any reusable or disposable swim diaper that you feel most comfortable with! The outer layer must be a reusable, cloth swim diaper. We recommend the “Happy Nappy!” Forgot something or have questions about sizing and fit? Let us know! We can help!

  • What areas are strollers allowed in?

    Strollers are permitted in the viewing area but we ask that you not bring your stroller into the change rooms or onto the pool deck.

  • Can I wear my shoes on the pool deck?

    No Shoes – No Problem! For everyone’s health and safety there are no outdoor shoes permitted in our change room areas or on the pool deck. You are welcome to bring indoor shoes however!

  • Can I take pictures of my child during swimming lessons?

    Absolutely! We love cameras! Don’t hesitate to come out to the deck and take pictures of your little fish! If you get a great picture or video, remember to share it with us on Facebook and on Instagram!

  • Can my child always have the same instructor?

    While we will try our best to accommodate requests for a particular instructor, we cannot guarantee them as the majority of our instructors have schedules that change every few months. But not to worry! All of our instructors teach the same skills, just with their own personal flair! In fact, exposure to different instructors will help your children progress and succeed at a faster rate.

  • What if my child is crying?

    Crying children are a very normal part of swimming lessons. We see it all the time with beginners – so don’t feel like you’re the only one! At Making Waves, if a child is crying, the Head Instructor will help out with the class and give your child the one-on-one attention they need. In some situations where your child really can’t stop crying to get your attention, we’ll let you know that it might be time to watch from our observation decks that allow you to cheer them on from where you can’t be seen! Just be ready with a towel and a big hug for your child after the lesson.

  • When is the best time for my child to start swimming lessons?

    Our Parent and Tot Program is recommended for children between the ages of 2 to 23 months old and babies love the warm water of our pools. While it is up to you as a parent to decide when is the best time for you and your child to start swimming, you might be interested in knowing that our youngest students are no more than a few weeks old! Classes without mom or dad in the water start when your child is 2 years of age.

  • What happens if my child misses a class?

    We provide make up classes for medical reasons or family emergencies when there is space in our schedules to accommodate your child’s level.  The lesson must be taken within the same session that the class was missed. No refunds will be issued for missed classes. Registrants are allowed a maximum of 2 make-up classes per session.

  • Can I change my swim schedule after lessons have started?

    We know that families have a lot of schedules to juggle! If you need to change your scheduled swim time, and if there is space available in your child’s level, we would be happy to help you find another time that fits your schedule.

  • What is your cancellation policy?

    You may cancel your enrolment up to 24 hours before your first day of lessons for a full refund. We are able to provide refunds by Visa or Mastercard.  Cancellations during the session will be charged for lessons taken; there is no cancellation fee. The remaining balance is pro-rated and returned to you as a credit toward future lessons. When you are ready to re-register the credit on your file will be deducted from the total cost of the program you are registering for. Still have a question about cancelling? Please speak to one of our Site Supervisors, we would be more than happy to work with you and your situation.

  • Can I enrol after a swim session has started?

    Of course! We will pro-rate your fees and charge you only for the lessons remaining.

  • What do I need to bring to swimming lessons?

    You should bring a bathing suit and towel. Goggles are recommended and two swim diapers are mandatory if your child is under 36 months (see “Does my child need to wear a swim diaper?” for more details).